Winter ADA Coordinator Conference-- Orlando, FL Conference Registration

This Event is Sold Out.


The ADA Coordinator Training Certification Program (ACTCP) presents the Winter ADA Coordinator Conference Jan, 28th and 29th, 2019 in Orlando, FL.

This 2 day event will be held at the Caribe Royale Resort. The conference will offer a variety of sessions and feature speakers from the U.S Access Board, the National Network of ADA Centers, and other nationally recognized ADA experts.

Registration is open to the public. Members of the ADA Coordinator Training Certification Program will have an opportunity to obtain both foundation and elective level credits towards their program completion.

New this year: The ACTCP introduces our Title III Business Certificate. 

Here are the rules:

  • As an attendee, if you already have earned the ACTCP Title II Certification you would need to attend all “D” sessions on day two. That's it. There is no exam and no online courses after the conference.  Just attend the "D" sessions and you will earn the certificate.
  • If you have not earned the Title II Certification prior to the conference you would need to attend the 2010 Standards for Accessible Design (1 and 2) session on Day 1 and then all the “D” sessions on Day 2. If you can show us that they have previously taken the 2010 Standards prior to the conference then you would not have to repeat it.


Seating for the Winter ADA Coordinator Conference is very limited: We strive to provide the highest quality of sessions. This means limiting the room size so that attendees can benefit from a more personalized setting. Doing this also means limiting our numbers and sometimes having to turn away potential attendees. Seating for this year is only available to the First 175 Registrants. Hurry and register today.

Don't miss out on this great training opportunity!



Registration for this event is only $360. 
Save $50 if you register by January 5th and only pay $310

There will be an additional $30 charge for those wishing to attend the ADA Basics Pre-Conference session



Caribe Royale Orlando
8101 World Center Dr,
Orlando, FL 32821

Direct (407) 238-8000 
Reservation (800) 823-8300

Hotel Reservations

For attendees of the ADA Coordinator Conference, a room block has been reserved. A special room rate of only $159 plus $12.50 resort fee for conference attendees. To get this rate, reservations must be made by Jan 5th.
Reservation Link


On-Site parking for all conference attendees staying at the hotel is $10.00/day. If you are driving in for the day it is a rate of $10.00+tax per entry and exit.


The ADA Coordinator Conference will provide lunch both days.
Breakfast and Dinner will not be provided, however, there is an on-site restaurant in the hotel. There are also several other dining options in the area.


Transportation Options available from Airport to the Hotel:

Super Shuttle - $42 Round-Trip,
Uber $30-$40 One-Way,
Lyft $28 - $45 One-Way,
Taxi - $35-$45 One-Way

Conference Registration:

The online registration page has a section for requesting alternate format and/or communication accommodations, you may also call 573-882-3600 for assistance. Online registration can be accessed by the link below.

Click Here for Online Conference Registration



    (Session descriptions are below agenda)

    Monday, Jan 28

    Registration Begins 7:00am

    Preconference Session ($30)




    ADA Basics Overview
    (Meets ACTCP Prerequisite for ADA Basics)

    Barry Whaley & Jack Humberg
    Southeast ADA Center

    Networking Lunch


    General Session

    12:00 - 1:15

    Welcome and ACTCP Information Session


    Breakout Session 1

    *1A-2A) 2010 Standards for Accessible Design (1 of 2)
    Bill Botten
    U.S. Access-Board

    1B) Accessible Websites and Digital Media
    Marsha Schwanke
    Southeast ADA Center

    *1C) Role of the ADA Coordinator


    3:00- 3:15 Break

    3:15- 5:15

    Breakout Session 2

    *1A-2A) 2010 Standards for Accessible Design (Continued)
    Bill Botten
    U.S. Access-Board

    2B) Service Animals
    Anna Stewart
    Great Plains ADA Center

    *2C) Title I Employment Guidelines
    Julie Brinkhoff
    Great Plains ADA Center


    5:15 End of Daily Sessions


    5:45- 7:00pm

    Optional Evening Session


    Creepy Barriers
    Bryon Scott

    Tuesday, Jan 29


    8:15- 9:45 Breakout Session 3

    *3A-4A) Self-Evaluation and Transition Plans (Part 1 of 2)
    Mike Edwards
    Great Plains ADA Center

    **3B) Reasonable Employment Accommodations
    Julie Brinkhoff
    Great Plains ADA Center

    3C) Recents Court Cases that Shape the ADA in Employment
    Barry Whaley
    Southeast ADA Center

    3D) ADA and Customer Service
    Cheri Hoffman
    Southeast ADA Center

    10:00- 11:45 Breakout Session 4

    *3A-4A) Self-Evaluation and Transition Plans (Continued)
    Mike Edwards
    Great Plains ADA Center

    4B) ADA and Law Enforcement
    Christine Woodell
    Southeast ADA Center

    **4C) Effective Communcation
    Cheri Hoffman
    Southeast ADA Center

    4D) Business Accessibility Assessments and Planning
    Bryon Scott

    12:00- 1:30



    Breakout Session 5

    **5A) Public Rights-of-Way
    Melissa Anderson
    Melissa A. Anderson LLC

    5B) Accessible Housing
    Jack Humburg
    Southeast ADA Center

    5C) Service Animals and Law Enforment
    Anna Stewart
    Great Plains ADA Center

    5D) Title III and Website Compliance
    Julie Brinkhoff
    Great Plains ADA Center




    Breakout Session 6

    6A) Advanced Frequently Asked Questions on Public Rights of Way
    Melissa Anderson 
    Melissa A. Anderson LLC

    **6B) Emergency Preparedness
    Christine Woodell
    Southeast ADA Center

    6C) Outdoor Recreation Facilities
    Bill Botten
    U.S. Access-Board

    6D) Title III ADA Coordinator Issues
    Bryon Scott


    5:15 End of Conference


    For individuals who are members of the ADA Coordinators' Training Certification Program:
    * indicates that the session is approved for Required Foundation credits.
    ** indicates that the session is approved for Optional Foundation credits.

    All other sessions are approved for elective course credits.

    The Self-Evaluation and Transition Plans and 2010 Standards for Accessible Design sessions are split into two parts but are considered one continuous session . Attendees registering for these sessions may not split the sessions. ACTCP members must attend both parts of each session to receive the Foundation credits for those topics.



    Session Descriptions:

    Pre-conference) ADA Basics Overview
    This session is designed for attendees with little or no knowledge of ADA regulations and guidelines.  The session will provide a basic outline of the three major sections of the ADA, Title I, the employment provisions of the ADA, Title II, the provisions covering state and local governments, and Title III, the provisions covering business and industry. The three-hour session will provide a working knowledge of the major concepts and regulations of the ADA through numerous illustrations and examples. If you have limited knowledge of the ADA, this session is highly recommended before attending the rest of the conference.  Note:  The information in this session will be very basic and is not designed for anyone with intermediate or advanced knowledge of the ADA.

    1A-2A) 2010 Standards for Accessible Design (2 part continuous session)
    2010 Standards for Accessible Design is the standard allowed by the Department of Justice for use in new construction and alterations of facilities covered by Title II and Title III of the ADA. This 2-part session will provide an overview of changes from the previous enforceable standards, scoping and technical requirements for new construction and alterations, practical strategies to ensure ADA compliance for your building projects, and provide new tools and resources to evaluate accessibility.

    1B) Accessible Websites and Digital Media
    Use of the Internet is increasingly enmeshed and vital in education, business, and daily life. However, various settlements and court cases have brought to the forefront the inequality and “missing pieces” in web access for people with disabilities. Creating an accessible website is like solving a jigsaw puzzle. You start with the “corners” of the definition, impact and rationale for web access.  Then move to the “edges” that frame the puzzle, including experiencing how people with disabilities access websites and reviewing applicable laws and established guidelines, such as the ADA, Section 508, and the Web Content Accessibility Guidelines (WCAG) 2.0. Your next focus is on assembling the “content” based on awareness and evaluation of common web barriers through tools and best practices. Discover and engage in a framework to understand the “pieces” and integrate hands-on solutions that will help your website be accessible and usable to a diverse audience.

    1C) Role of the ADA Coordinator
    An effective ADA Coordinator is critical to successful ADA implementation. However, the role and responsibilities of the ADA Coordinator are often both ill-defined and misunderstood. This session will clearly outline the functions of the ADA Coordinator position, the departments and community members the ADA Coordinator should interact with, and how the ADA Coordinator position should fit into the overall structure of a Title II entity.

    2B) Service Animals
    This session focuses on the rights of individuals with disabilities who use service animals under the ADA and the responsibilities of entities covered by the ADA. This session will cover who can have a service animal, what service animals are allowed, what documentation can be required or requested and when a service animal can be refused. “What Would You Do” scenarios will be discussed.The session is targeted toward entities that provide customer service to the general public.

    2C) Title I Employment Guidelines
    Title I of the Americans with Disabilities Act addresses the rights of individuals with disabilities in employment settings. ADA Coordinators should understand the basic requirements of Title I and non-discriminatory employment practices and procedures. This session will discuss who has obligations and rights under Title I, essential functions of a position, and reasonable accommodation and accommodation policies. This session will also focus on non-discriminatory practices related to employment recruitment, application process, interviewing, pre-employment inquiries & testing, hiring, medical examinations, and performance management.

    Evening Session) Creepy Barriers
    Just because a building is constructed to be fully accessible, it may not always stay that way. Over time, barriers to accessibility can sometimes up creep into compliantly built spaces. Often times inadvertently, an entity’s staff may create accessibility barriers while attempting to make day-to-day operations easier for them or their clientele.   Trashcans in the clear floor spaces, protruding signage hung by an employee, furniture blocking the accessible routes, are just some of the examples that will be examined in this session. This session will also discuss strategies of properly training employees to be cognizant of accessibility when changing the layout of the public spaces within their facilities.

    3A-4A) Self-Evaluation & Transition Plans (2-Part Continuous Session)
    Are you one of those public entities that are slightly behind in doing a self-evaluation and transition plan? Are you asking yourself What is a self-evaluation and transition plan? Well then, this is the session for you. All public entities subject to title II of the ADA must complete a self-evaluation. For entities that have50 or more employees, there is also a requirement to have in place a transition plan that addresses structural changes that are necessary for achieving program accessibility. Come to this 2-part session if you are interested in learning more about how to approach conducting a self-evaluation and how to integrate the information gathered into a transition plan.

    3B) Reasonable Employment Accommodations
    The ADA requires that employers provide accommodations for applicants and employees with disabilities in order to remove workplace barriers to provide equal employment opportunity. For many employers understanding when and how they must comply can be, at times, complex. This session will help employers develop effective policies, procedures, and best practices that can assure full compliance as well as help to successfully respond to reasonable accommodation requests and needs resulting in creating a productive work environment for all employees.

    3C) Recent Court Cases that Shape the ADA in Employment
    Hiring managers are often unclear as to their rights and responsibilities under Title I of the Americans with Disabilities Act.  The ADA is a “fluid” law shaped and defined by the courts.  This presentation will discuss recent court cases that impact employers, employees, and job seekers.

    3D) The ADA and Customer Service
    This session will provide a forum to discuss how businesses can accommodate individuals with disabilities and still provide superior customer service. Complying with the Americans with Disabilities Act is both the right thing to do and a way to attract a growing group of customers to your goods and services. Participants are encouraged to bring questions and ideas as we explore best practices for achieving superior customer service while meeting the needs of the disability community.

    4B) ADA and Law Enforcement
    This presentation will focus on the application of Title II in the law enforcement setting. The application of the programmatic access requirements of the Americans with Disabilities Act affects all aspects of law enforcement operations including disability awareness training, calls for service, responding to victims and witnesses as well as suspects, effective communication including administering Miranda rights, transporting and housing prisoners, and effective policies that support both officer and public safety.

    4C) Effective Communication
    This is a comprehensive session that defines effective communication under the ADA, reviews different forms of communication that need to be accessible, and determine methods of communication. This session will cover proactive steps to take for effective communication, and applying effective communication obligations to different settings.

    4D) Business Accessibility Assessments and Planning
    Businesses may not be federally required to perform an ADA self-evaluation the way a public entity is but that does not mean they do not have responsibilities under the ADA. Goods and services must still be accessible and the best way to ensure that is to perform accessibility assessments of both customer service policies and facilities. This session will explore the readily achievable requirements towards making a business accessible as well as discuss strategies for handling customer service issues and training employees.

    5A) Public Rights-of-Way
    Agencies strive to offer vibrant healthy places for their citizens and visitors to enjoy. Making facilities and transportation accessible to everyone, including seniors and people with disabilities can be difficult in an environment with existing constraints. This session will discuss the technical criteria of the proposed Public Right of Way Guidelines and obligations of states and local agencies under the Americans with Disabilities Act to make the public right of way accessible. Topics covered include the minimum criteria for pedestrian access routes, curb ramps, street crossings, accessible pedestrian signals, parking and transit.

    5B) ADA and Fair Housing
    If you are and ADA Coordinator providing technical assistance you are very likely to get questions that are Fair Housing Act questions and not ADA issues at all.  These questions range from reserved parking positions as a reasonable accommodation to design and construction questions for local governments who are using federal funds to build affordable housing.  This session will focus on these issues and provide a framework for determining which law, and which enforcement agency to turn to, when faced with a housing related question.  

    5C) Service Animals and Law Enforcement
    This session will cover some introductory information about service animals, as well as emotional support animals, and the ADA. We will focus more specifically on service animals and common issues law enforcement and corrections officers face. The session will include scenarios for first responders, holding cells, visitation, courtrooms, and more. We will look at examples of effective and ineffective policies and discuss strategies for navigating complicated situations.

    5D) Title III and Website Compliance
    Do Title III entities have an obligation under the ADA do provide accessible websites, and if they do, how is compliance defined?  This session will review recent guidance and court courses to provide some clarity on these questions. The session will discuss best practices and recommendations as well as identify common errors in both policies and approach to providing accessible websites.  

    6A) Advanced Frequently Asked Question on Public Rights-of-Way
    Do you have a burning question regarding accessible sidewalks and Public Rights-of-Way? Is there procedural issue that you are confused about? Join us for this popular session where you will have an opportunity to ask your question. Attendees will be able to submit question in advance of the session to the speaker to be addressed by the speaker. All questions should be submitted by email to prior to the conference. The speaker will take "live" questions in-session as well.

    6B) Emergency Preparedness
    National state, and local entities and communities are increasingly planning emergency management and preparedness to handle disasters. Emergencies and disasters can be particularly concerning for people with disabilities. Successful outcomes for people with disabilities in disasters will depend on the how inclusive the plans are. This session will focus on key strategies and approaches at various levels (federal, state, and local) toward emergency management and preparedness and the inclusion of people with disabilities.
    This session will provide an opportunity for attendees with advanced knowledge and experience in the Employment aspects of the ADA to discuss pertinent issues and problem solve. Attendees will have a chance to discuss their own everyday issues and problems they face and work with others facing similar issues to come up with possible problem solving techniques that they can take back home with them. The session will follow a guided facilitation format.

    6C) Outdoor Recreational Facilities
    New accessibility standards for trails, picnic and camping facilities, viewing areas, and beach access routes became effective on federal sites, but do not yet cover State and local government facilities. This session will review these standards and discuss how they can be used when designing outdoor facilities covered by the ADA. The session will also cover recreation facilities covered in Chapter 10 of the 2010 ADA Standards including play areas, swimming pools, golf courses and sporting facilities.

    6D) Title III ADA Coordinator Issues
    Having an effective ADA program begins with the ADA Coordinator. This session will clearly outline the functions of the ADA Coordinator position and how this position fits in the overall structure of the business. This interactive session will also focus on sharing successful strategies among business leaders to integrate the inclusion of people with disabilities into various aspects of the business culture.


    Click Here for Conference Registration