**This event is SOLD-OUT**

Fall ADA Coordinator Conference-- Charlotte, NC Conference Registration

Image of Charlotte Skyline


The ADA Coordinator Training Certification Program (ACTCP) presents the Fall ADA Coordinator Conference October 14th and 14th, 2019 in Charlotte, NC.

This 2 day event will be held at the Embassy Suites Charlotte-Concord Golf Resort and Spa. The conference will offer a variety of sessions and feature speakers from the U.S Access Board, the National Network of ADA Centers, and other nationally recognized ADA experts.

Registration is open to the public. Members of the ADA Coordinator Training Certification Program will have an opportunity to obtain both foundation and elective level credits towards their program completion. In addition, members and non-members alike may participate in our newest program, the Title III Business Certificate. 

The ACTCP introduces our Title III Business Certificate. 

to obtain the Title III Certificate:

  • As an attendee, if you already have earned the ACTCP Title II Certification you would need to attend all “D” sessions on day two. That's it. There is no exam and no online courses after the conference.  Just attend the Day 2 "D" sessions and you will earn the certificate.
  • If you have not earned the Title II Certification prior to the conference you would need to attend the 2010 Standards for Accessible Design (1 and 2) session on Day 1 and then all the “D” sessions on Day 2. If you can show us that they have previously taken the 2010 Standards prior to the conference then you would not have to repeat it.


Seating for the Fall ADA Coordinator Conference is very limited: We strive to provide the highest quality of sessions. This means limiting the room size so that attendees can benefit from a more personalized setting. Doing this also means limiting our numbers and sometimes having to turn away potential attendees. Seating for this year is only available to the First 200 Registrants. Hurry and register today.

Don't miss out on this great training opportunity!


Registration for this event is only $360. 
Save $50 if you register by August 30th and only pay $310

There will be an additional $30 charge for those wishing to attend the ADA Basics Pre-Conference session



Embassy Suites Charlotte-Concord Golf Resort & Spa
5400 John Q. Hammons Dr. NW
Concord, NC 28027

Direct (704) 455-8200 
Reservation (800) 362-2779

Hotel Reservations

For attendees of the ADA Coordinator Conference, a room block has been reserved. A special room rate of only $179 plus tax for conference attendees. To get this rate, reservations must be made by September 3rd.


  • Calling 1 800 362-2779 and let the reservationist know that you’re looking to book with the group code GPC and for what dates.

  • The cutoff for making reservations is midnight on 09/03/2019

**Any requests after this date or after the block has been filled will be taken on a rate and availability basis


On-Site parking for the conference is free.


The ADA Coordinator Conference will provide lunch both days.
A free hot breakfast is provided by the hotel each morning. Dinner will not be provided, however, there is an on-site restaurant in the hotel. There are also several other dining options in the area.


Information Coming Soon

Conference Registration:

The online registration page has a section for requesting alternate format and/or communication accommodations, you may also call 573-882-3600 for assistance. Online registration can be accessed by the link below.

Click Here for Online Conference Registration



    (Session descriptions are below agenda)

    Monday, Oct 14

    Registration Begins 7:00am

    Preconference Session ($30)




    ADA Basics Overview
    (Meets ACTCP Prerequisite for ADA Basics)

    Jack Humberg
    Southeast ADA Center

    Networking Lunch


    General Session

    12:00 - 1:15

    Welcome and ACTCP Information Session


    Breakout Session 1

    *1A-2A) 2010 Standards for Accessible Design (1 of 2)
    Bill Botten
    U.S. Access-Board

    1B) De-Puzzling Web Accessibility
    Marsha Schwanke
    Southeast ADA Center

    *1C) Role of the ADA Coordinator
    Julia Sain
    Disability Rights & Resources

    1D) Service Animals
    Dori Tempio

    3:00- 3:15 Break

    3:15- 5:15

    Breakout Session 2

    *1A-2A) 2010 Standards for Accessible Design (Continued)
    Bill Botten
    U.S. Access-Board

    2B) Advanced Universal Design: Applications Beyond Housing
    Troy Balthazor
    Great Plains ADA Center

    *2C) Title I Employment Guidelines
    Barry Whaley
    Southeast ADA Center

    2D) Accessible Meetings
    Robbie Kopp & Kimberly Tissot

    5:15 End of Daily Sessions


    5:45- 7:00pm

    Optional Evening Session


    Bryon Scott

    Tuesday, Oct 15


    8:15- 9:45 Breakout Session 3

    *3A-4A) Self-Evaluation and Transition Plans (Part 1 of 2)
    Robbie Kopp

    **3B) Reasonable Employment Accommodations
    Jana Burke
    Mariposa Professional Services

    3C) Accessible PDFs
    Marsha Schwanke
    Southeast ADA Center

    3D) ADA and Customer Service
    Cheri Hoffman
    Southeast ADA Center

    10:00- 12:00 Breakout Session 4

    *3A-4A) Self-Evaluation and Transition Plans (Continued)
    Robbie Kopp

    4B) ADA and Law Enforcement
    Christine Woodell
    Southeast ADA Center

    **4C) Effective Communcation
    Julie Brinkhoff
    Great Plains ADA Center

    4D) Business Accessibility Assessments and Planning
    Bryon Scott

    12:00- 1:30



    Breakout Session 5

    **5A) Public Rights-of-Way
    Melissa Anderson
    Melissa A. Anderson LLC

    5B) Outdoor Rec Facilities and Trails
    Bill Botten
    U.S. Access-Board

    5C) ADA & Fair Housing 
    Jack Humburg
    Southeast ADA Center

    5D) Business Benefits of Disability Inclusion
    Jana Burke
    Mariposa Professional Services




    Breakout Session 6

    6A) Project Construction & Inspections in the Public Right-of-Way
    Melissa Anderson 
    Melissa A. Anderson LLC

    **6B) Emergency Preparedness
    Christine Woodell
    Southeast ADA Center

    6C) Effective Communication in Criminal Justice
    Barry Whaley 
    Southeast ADA Center

    6D) Title III and Website Compliance
    Marsha Schwanke
    Southeast ADA Center

    Julie Brinkhoff
    Great Plains ADA Center


    5:15 End of Conference


    For individuals who are members of the ADA Coordinators' Training Certification Program:
    * indicates that the session is approved for Required Foundation credits.
    ** indicates that the session is approved for Optional Foundation credits.

    All other sessions are approved for elective course credits.

    The Self-Evaluation and Transition Plans and 2010 Standards for Accessible Design sessions are split into two parts but are considered one continuous session . Attendees registering for these sessions may not split the sessions. ACTCP members must attend both parts of each session to receive the Foundation credits for those topics.



    Session Descriptions:

    Pre-conference) ADA Basics Overview
    This session is designed for attendees with little or no knowledge of ADA regulations and guidelines.  The session will provide a basic outline of the three major sections of the ADA, Title I, the employment provisions of the ADA, Title II, the provisions covering state and local governments, and Title III, the provisions covering business and industry. The three-hour session will provide a working knowledge of the major concepts and regulations of the ADA through numerous illustrations and examples. If you have limited knowledge of the ADA, this session is highly recommended before attending the rest of the conference.  Note:  The information in this session will be very basic and is not designed for anyone with intermediate or advanced knowledge of the ADA.

    1A-2A) 2010 Standards for Accessible Design (2-part continuous session)
    2010 Standards for Accessible Design is the standard allowed by the Department of Justice for use in new construction and alterations of facilities covered by Title II and Title III of the ADA. This 2-part session will provide an overview of changes from the previous enforceable standards, scoping and technical requirements for new construction and alterations, practical strategies to ensure ADA compliance for your building projects, and provide new tools and resources to evaluate accessibility.

    1B) De-Puzzling Web Accessibility
    Use of the Internet is increasingly enmeshed and vital in education, business, and daily life. However, various settlements and court cases have brought to the forefront the inequality and “missing pieces” in web access for people with disabilities. Creating an accessible website is like solving a jigsaw puzzle. You start with the “corners” of the definition, impact and rationale for web access.  Then move to the “edges” that frame the puzzle, including experiencing how people with disabilities access websites and reviewing applicable laws and established guidelines, such as the ADA, Section 508, and the Web Content Accessibility Guidelines (WCAG) 2.0. Your next focus is on assembling the “content” based on awareness and evaluation of common web barriers through tools and best practices. Discover and engage in a framework to understand the “pieces” and integrate hands-on solutions that will help your website be accessible and usable to a diverse audience.

    1C) Role of the ADA Coordinator
    An effective ADA Coordinator is critical to successful ADA implementation. However, the role and responsibilities of the ADA Coordinator are often both ill-defined and misunderstood. This session will clearly outline the functions of the ADA Coordinator position, the departments and community members the ADA Coordinator should interact with, and how the ADA Coordinator position should fit into the overall structure of a Title II entity.

    1D) Service Animals
    This session focuses on the rights of individuals with disabilities who use service animals under the ADA and the responsibilities of entities covered by the ADA. This session will cover who can have a service animal, what service animals are allowed, what documentation can be required or requested and when a service animal can be refused. “What Would You Do” scenarios will be discussed.The session is targeted toward entities that provide customer service to the general public.

    2B) Advanced Universal Design: Applications Beyond Housing
    Universal Design is a well known set of principles that are often most associated with housing.  This session will go explore how UD can be utilized in business and public settings to maximize the ease of use of environments for all people.  Attendees will expand and deepen their knowledge of UD principles and approaches and move beyond the basics of this revolutionary approach to the built environment.  

    2C) Title I Employment Guidelines
    Title I of the Americans with Disabilities Act addresses the rights of individuals with disabilities in employment settings. ADA Coordinators should understand the basic requirements of Title I and non-discriminatory employment practices and procedures. This session will discuss who has obligations and rights under Title I, essential functions of a position, and reasonable accommodation and accommodation policies. This session will also focus on non-discriminatory practices related to employment recruitment, application process, interviewing, pre-employment inquiries & testing, hiring, medical examinations, and performance management.

    2D) Accessible Meetings
    From Coffee with the Mayor to the Executive Board Room with public testimony and everything in between, all meetings can be universally accessible. The trainers will share the tips, tricks, and tools to make your meetings fully accessible and to ensure that your organization’s future meetings are accessible by default. Accessible spaces, technologies, and good customer service can streamline your meeting preparation and reduce the need for accommodations requests.

    Evening Session) Creepy Barriers
    Just because a building is constructed to be fully accessible, it may not always stay that way. Over time, barriers to accessibility can sometimes up creep into compliantly built spaces. Often times inadvertently, an entity’s staff may create accessibility barriers while attempting to make day-to-day operations easier for them or their clientele.   Trashcans in the clear floor spaces, protruding signage hung by an employee, furniture blocking the accessible routes, are just some of the examples that will be examined in this session. This session will also discuss strategies of properly training employees to be cognizant of accessibility when changing the layout of the public spaces within their facilities.

    3A-4A) Self-Evaluation & Transition Plans (2-Part Continuous Session)
    Are you one of those public entities that are slightly behind in doing a self-evaluation and transition plan? Are you asking yourself What is a self-evaluation and transition plan? Well then, this is the session for you. All public entities subject to title II of the ADA must complete a self-evaluation. For entities that have 50 or more employees, there is also a requirement to have in place a transition plan that addresses structural changes that are necessary for achieving program accessibility. Come to this 2-part session if you are interested in learning more about how to approach conducting a self-evaluation and how to integrate the information gathered into a transition plan.

    3B) Reasonable Employment Accommodations
    The ADA requires that employers provide accommodations for applicants and employees with disabilities in order to remove workplace barriers to provide equal employment opportunity. For many employers understanding when and how they must comply can be, at times, complex. This session will help employers develop effective policies, procedures, and best practices that can assure full compliance as well as help to successfully respond to reasonable accommodation requests and needs resulting in creating a productive work environment for all employees.

    3C) Accessible PDFs
    The secret to creating accessible PDFs is to build accessibility into the source document, well before the final PDF is created. In this mini-workshop, participants will gain an understanding of the importance of creating accessible documents, a background in the accessibility framework, and an overview of the process for making an accessible PDF from start to finish.

    OPTIONAL:  For a hands-on opportunity to check an accessible PDF, bring a laptop with Adobe Acrobat Professional.

    3D) The ADA and Customer Service
    This session will provide a forum to discuss how businesses can accommodate individuals with disabilities and still provide superior customer service. Complying with the Americans with Disabilities Act is both the right thing to do and a way to attract a growing group of customers to your goods and services. Participants are encouraged to bring questions and ideas as we explore best practices for achieving superior customer service while meeting the needs of the disability community.

    4B) ADA and Law Enforcement
    This presentation will focus on the application of Title II in the law enforcement setting. The application of the programmatic access requirements of the Americans with Disabilities Act affects all aspects of law enforcement operations including disability awareness training, calls for service, responding to victims and witnesses as well as suspects, effective communication including administering Miranda rights, transporting and housing prisoners, and effective policies that support both officer and public safety.

    4C) Effective Communication
    This is a comprehensive session that defines effective communication under the ADA, reviews different forms of communication that need to be accessible, and determine methods of communication. This session will cover proactive steps to take for effective communication, and applying effective communication obligations to different settings.

    4D) Business Accessibility Assessments and Planning
    Businesses may not be federally required to perform an ADA self-evaluation the way a public entity is but that does not mean they do not have responsibilities under the ADA. Goods and services must still be accessible and the best way to ensure that is to perform accessibility assessments of both customer service policies and facilities. This session will explore the readily achievable requirements towards making a business accessible as well as discuss strategies for handling customer service issues and training employees.

    5A) Public Rights-of-Way
    Agencies strive to offer vibrant healthy places for their citizens and visitors to enjoy. Making facilities and transportation accessible to everyone, including seniors and people with disabilities can be difficult in an environment with existing constraints. This session will discuss the technical criteria of the proposed Public Right of Way Guidelines and obligations of states and local agencies under the Americans with Disabilities Act to make the public right of way accessible. Topics covered include the minimum criteria for pedestrian access routes, curb ramps, street crossings, accessible pedestrian signals, parking and transit.

    5B) Outdoor Recreational Facilities and Trails
    New accessibility standards for trails, picnic and camping facilities, viewing areas, and beach access routes became effective on federal sites, but do not yet cover State and local government facilities. This session will review these standards and discuss how they can be used when designing outdoor facilities covered by the ADA.

    5C) ADA and Fair Housing
    If you are and ADA Coordinator providing technical assistance you are very likely to get questions that are Fair Housing Act questions and not ADA issues at all.  These questions range from reserved parking positions as a reasonable accommodation to design and construction questions for local governments who are using federal funds to build affordable housing.  This session will focus on these issues and provide a framework for determining which law, and which enforcement agency to turn to, when faced with a housing related question.  

    5D) Business Benefits of Disability Inclusion
    Recruiting, hiring, retaining, and advancing qualified workers with disabilities provides extensive benefits for employers. This session will offer a discussion of those benefits with a focus on promising practices being used by top diversity employers around the globe. Learn about cutting edge techniques for campus recruiting, community partnerships, and innovations in professional development, among others.  

    6A) Project Construction and Inspection in the Public Right-of-Way
    Pedestrian access sounds easy, but making it happen is a challenge. Melissa Anderson, Principal of Engineering4Access and formerly with the Access Board will go beyond design basics and talk about managing construction activities and institutional operations to keep everyone moving in the right direction.  It will discuss the benefits of policy review and how intentional design and inspection documentation may improve designs and reduce future risks, how pre-construction meetings and understanding of construction tolerances can reduce frustrations for both agencies and contractors and result in the facilities that provide the optimum safety and accessibility for the users.

    6B) Emergency Preparedness
    National state, and local entities and communities are increasingly planning emergency management and preparedness to handle disasters. Emergencies and disasters can be particularly concerning for people with disabilities. Successful outcomes for people with disabilities in disasters will depend on the how inclusive the plans are. This session will focus on key strategies and approaches at various levels (federal, state, and local) toward emergency management and preparedness and the inclusion of people with disabilities.
    This session will provide an opportunity for attendees with advanced knowledge and experience in the Employment aspects of the ADA to discuss pertinent issues and problem solve. Attendees will have a chance to discuss their own everyday issues and problems they face and work with others facing similar issues to come up with possible problem solving techniques that they can take back home with them. The session will follow a guided facilitation format.

    6C) Effective Communication in Criminal Justice
    ADA Title II implementing regulations expressly cover jails, detention, and correctional facilities run by state and local governments.  This session will explore the provisions that cover state and local criminal justice settings, disability assessment on intake, ensuring that inmates with disabilities are not excluded from programs offered by corrections departments.  We will focus on effective communication for inmates with disabilities; discuss auxiliary aides and services, responsibilities when requests for auxiliary aids and services are made, what auxiliary aides and services are available, the proper use of qualified interpreters and TTY and VRS.  We will discuss physical access issues in the facility and provide suggestions for proper ADA compliance.

    6D) Title III and Website Compliance 
    Do Title III entities have an obligation under the ADA do provide accessible websites, and if they do, how is compliance defined?  This session will review recent guidance and court courses to provide some clarity on these questions. The session will discuss best practices and recommendations as well as identify common errors in both policies and approach to providing accessible websites


    Click Here for Conference Registration